Call Recording Software for Businesses

Call Recorded Phone lines

£19.99 + VAT / month

No Contracts | Free Trial

Free setup & connection
Rectify disputes
Recall fine details
Improve product and service

Call Recording Software for Business

Use Finsbury media’s call recording software to easily record, play back, download and store your inbound and outbound business calls. Improve the quality of your customer service and the performance of your support and sales teams or simply retain conversation recordings to comply with the law. Make call recording for business better than ever before.

All included

Start from £19.99

+ VAT / month

UNLIMITED

£10 / Month +VAT

UNLIMITED

£15 / Month +VAT

PLATINUM

£20 / Month +VAT

What is call recording?

Call recording is the process of capturing both sides of a phone conversation between agents and customers. These recordings can be securely stored, reviewed, and analyzed to support business objectives such as quality assurance, agent training, and dispute resolution.

Staff Training & Performance

Call recordings give managers and trainers real examples of agent-customer interactions. By reviewing these calls, businesses can identify strengths and weaknesses, provide targeted feedback, and develop personalized training programs. This helps agents improve communication skills, product knowledge, and overall performance, ensuring every customer interaction reflects professionalism and supports business growth.
Lead Monitoring & Conversion Tracking

Recording calls allows you to analyze how leads are handled from first contact to conversion. You can identify which strategies work best, spot missed opportunities, and optimize scripts or processes. This insight helps sales teams refine their approach, increase conversion rates, and ensure leads are consistently nurtured for maximum return on investment.
Quality Assurance & Compliance

Call recordings help businesses maintain high standards across every interaction. By regularly monitoring calls, companies can ensure agents follow procedures, comply with industry regulations, and deliver consistent service. This reduces errors, prevents compliance breaches, and protects the business from potential legal or reputational risks, building trust with both customers and stakeholders.
Dispute Resolution & Accountability

Having recorded calls provides an objective record of all interactions. This makes resolving disputes with customers or internal teams faster and more accurate. It also promotes accountability among staff, as everyone knows their interactions can be reviewed. Clear evidence from recordings prevents misunderstandings and strengthens customer relationships while safeguarding the business.

Finsbury Media Call Recording Premium AI

Take your call management to the next level with Finsbury Media Call Recording Premium AI. Our intelligent AI listens to every call — whether it’s from a lead, an existing client, a customer service inquiry, or a sales conversation — and automatically rates it based on quality, engagement, and performance. Each call comes with a concise brief summarizing key points, allowing you to quickly understand what happened without listening to the entire conversation. You can then filter and dive into specific types of calls based on their ratings, making it easy to identify high-performing interactions, address issues, and optimize your team’s overall performance.

Builders & Construction Firms

Small Business Owners

Home Services & Trades

Real Estate Agencies

Professional Services

Local Shops & Boutiques

Three Types of Business Phone Numbers

Business phone numbers generally fall into three main categories. Understanding how each one works can help you decide which option best suits your company’s needs.

Local Numbers

A local phone number allows your business to establish a presence in a specific area, even if you’re not physically based there. With a virtual local number, you can start receiving calls quickly and manage them from anywhere. This helps your business appear more accessible, build trust with local customers, and maintain a professional image without the need for a physical office.

National UK Numbers

National phone numbers are not tied to a specific city or region and instead represent a business’s presence across the UK. Numbers such as 0330 allow companies to appear nationwide rather than local to one area. These numbers make it easier for customers to contact a business regardless of their location, providing a consistent and professional point of contact.

Toll-Free Numbers

Freephone numbers, allow customers to call a business without paying for the call, as the cost is covered by the company. While once popular, they can be expensive for businesses and are often avoided by customers due to confusion over mobile charges. With most plans now including free minutes, local numbers are usually a more practical choice. UK freephone numbers follow two main formats

why choose Finsbury Media

Perfect for Solopreneur, freelancer, small biz or remote teams.

Features	Finsbury Media	Other
Excellent Call Quality	✅	❌
Call Recording	✅	❌
AI Call Rating & Monitoring	✅	❌
Works Without Internet	✅	❌
Easy Set Up	✅	❌
All-Inclusive Pricing (No Hidden Fees)	✅	❌
No Contract, Free Cancellation	✅	❌
Reliable Customer Support	✅	❌
Easy to Use	✅	❌
90-Day Call Storage	✅	❌
CRM Integration	✅	❌

Call Quality Control

With call quality control, your business can monitor and maintain the highest standards of customer service across every interaction. Unlimited call playback and in-depth conversation reviews give managers and supervisors the tools they need to assess performance, identify areas for improvement, and recognize top-performing agents. By analyzing real customer interactions, businesses can ensure that agents follow company guidelines, communicate effectively, and handle inquiries with professionalism and care. This proactive approach not only strengthens customer satisfaction but also builds team accountability, supports ongoing training, and drives continuous improvement across all customer touchpoints.

Coaching with Call Playback

Transform your team’s development with interactive coaching sessions powered by call playback. By reviewing previously recorded conversations, managers and trainers can highlight real-life examples of both successes and areas needing improvement. This hands-on approach allows teams to collectively analyze customer interactions, identify patterns, and discuss strategies for handling different scenarios more effectively. Agents gain practical insights, learn best practices, and understand how to improve communication, problem-solving, and customer satisfaction. Over time, these coaching sessions foster a culture of continuous learning, accountability, and performance excellence, ensuring your team consistently delivers professional, high-quality service in every call.

Compliance Made Simple

Ensuring your business stays compliant with call recording regulations has never been easier. With automated notifications, the system informs the other party at the start of each call that the conversation is being recorded and clearly explains their right to object. This proactive approach protects your business from potential legal risks and ensures that every interaction adheres to the laws and regulations in your jurisdiction. By simplifying compliance, your team can focus on delivering excellent customer service without worrying about legal pitfalls, giving both your business and your clients confidence that every call is handled ethically and transparently.

Save It for Later

Never worry about losing important call recordings again. Our system automatically stores all your calls securely for 90 days, giving you instant access whenever you need to review conversations for training, quality assurance, or compliance. There’s no need to manually manage files or schedule storage — everything is handled seamlessly in the background. This automatic storage ensures your team can focus on delivering excellent service, coaching agents, and resolving customer issues, while your recordings are always safely stored and ready to review. Simple, secure, and stress-free call management at its best.

Call Recording Benefits for Samll Businesses

Never Miss a Lead

"Capture every opportunity — every call is a potential customer."
Improve Team Performance

"Train smarter, coach faster, and ensure consistent service on every call."
Protect Your Business

"Resolve disputes quickly, maintain compliance, and stay accountable with recorded calls."

Start Recording Calls and Monitoring your Business Now

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