The automotive industry was already impacted by an unprecedented disruption before the coronavirus. Working with auto brands over the past few years, we’ve seen shared mobility, driverless cars, and electric vehicles shake up the industry, so understanding how to adapt during difficult times is not a new challenge. Here’s what’s different: COVID-19 is accelerating trends in the automotive industry that were already underway but had not yet been widely adopted. These will likely become the new normal when operations reopen.
Automotive brands looking to position themselves for recovery will need to adapt to faster industry cycles and shorter planning horizons. They’ll also need to prioritise initiatives that are best aligned with where the industry is headed, such as operationalising home delivery or further digitising the automotive purchase process. To help auto marketers prepare for what’s ahead, we’ve identified five key trends to keep in mind.
1. People are finding comfort in car ownership
Amid a nearly full halt to everyday modes of transportation, from flying to ride sharing, we’re starting to see a rise in consumers’ desire for their own personal mode of transportation. The personal spaces where people find comfort include their homes and their own automobiles.
A study from Ipsos in early March shows that, in China, people’s attitudes toward vehicle ownership, public transportation, and mobility solutions like ride hailing have shifted in the wake of the pandemic. Usage of personal or private cars nearly doubled after the outbreak, while reliance on public transportation has fallen by more than half, with taxis and ride hailing each seeing significant declines in usage.
With commuters in the U.S. relying less on public transportation and ride-sharing services, 93% of people said they are using personal vehicles more.2 But among people surveyed in China who do not own a car, most responded that they intend to purchase a vehicle for health and safety reasons.3 And we are seeing this shift play out in the U.S. A recent Cars.com survey reported that 20% of respondents who didn’t own their own car were considering purchasing one.4
2. People expect to find car deals
Car buyers want to know if now is the time for a vehicle purchase, and if so, can they score a good deal. Search interest for “is it a good time to buy a car” grew more than 9X between January and February of 2020 and March and April of 2020. Savvy car shoppers have increasingly turned to digital to compare models and prices, but now deals matter more than ever.
U.S.-based search interest for ‘is it a good time to buy a car
Price is always an influential factor for auto purchasers, so it’s no surprise that current deals offered by automakers are heightening people’s interest in what’s out there. Search volume for best car deals and truck deals has grown 70% globally from March 22, 2020, to March 28, 2020, versus March 15 to March 21 of the same year.6
And deals could speed the path to purchase, as auto shoppers see 0% annual percentage rate financing and cash discounts as the strongest influencers of expediting their vehicle purchase.7 Automakers have responded with financing deals like no-interest financing for 72 to 84 months, but have also moved to assist customers who need help with their payments by offering no-penalty payment deferments.
For example, Hyundai had the No. 1 ad for the week of March 30, 2020, with a context-appropriate spot about Hyundai Assurance, a program that covers payments for up to six months if a buyer loses their job this year due to COVID-19.8
3. People want the dealer experience closer to home
As consumer research increasingly moves online, U.S. search interest for “dealership near me” dropped more than 20% in March 2020 versus February 2020.9 But people still want to engage with vehicles as they would on a dealership lot. They just want that experience to be closer to home.
Auto shoppers ranked the following activities by preference as good alternatives to a dealer visit:10
- At-home test drive
- Review videos
- Digital showroom
- Online configurator
- VR test drive
Before the pandemic, auto shoppers were turning to YouTube to experience digital test drives. The importance of that trend is even greater given current shelter-in-place policies. Brands that want potential buyers to engage with specific models should consider highlighting video content of interior overviews, walk arounds, test drives, and review videos.
4. People want online car buying and at-home delivery
Automakers have quickly shifted from offline-only transactions to meeting consumers’ preference for digitising all steps of the purchase journey. Ninety-two percent of auto purchasers already research online, and we’re now seeing the full vehicle buying journey — through purchase and delivery — follow a similar trajectory.11
While dealers before COVID-19 have been able to offer vehicle delivery, only a very small number have the online capabilities to execute a full vehicle sale online. Additionally, while the purchase journey itself is happening online, the purchase still happens offline. At-home test drives and vehicle delivery were tied as the number 1 alternative to visiting a car dealership for auto shoppers.12
At a time when social restrictions related to the pandemic are impacting consumer behaviour, developing strategies for how to meet consumer demand for online buying and at-home delivery can make a large impact: 18% of auto shoppers would buy a vehicle sooner if they could purchase the vehicle they wanted without going to a dealership.13
5. People are tuning in to digital events
As circumstances have required postponing or canceling auto shows and large conferences, some original equipment manufacturers are delaying vehicle launches, while others are shifting to fully online launches for new vehicles. This is a radical shift for an industry used to glossy, in-person rollout events.
Hyundai, for instance, unveiled its 2021 Elantra in early March through a live stream. Leveraging video content that helped bring its features to life, Hyundai captured the interest of viewers watching from the safety of their homes. The initial tease video, live stream, and walk-around clip garnered nearly 800,000 combined views.
For auto brands rethinking live events in the near term, consider this guide for help.
The pandemic has changed business as we knew it. And while we can’t predict the future, these shifts in consumer behaviour are likely to persist. As automakers shift to moving metal again, understanding customer expectations, as well as the new ways people shop and buy, will be critical to success.